Shipping Policy

Order Processing Time:

All orders, excluding pre-order & backorders, are packed and dropped off to the courier within 1–3 business days (excluding weekends and holidays) after placed. Processing time begins the next business day after placing an order. Orders placed after 2 PM are considered as placed on the next business day.

Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

It is at our discretion to require a signature upon delivery for higher value orders.

Lost, Stolen, or Damaged Packages:

Ownership of packages turned over to USPS and UPS transfers to the buyer. We are not responsible for stolen, lost, held, or damaged packages.  If your package gets lost or you receive your order damaged, please file a claim with the shipment carrier.

We will do our best to package your order well to keep it safe from damage during transit as much as possible.

Billing & Shipping Address:

All orders placed must have matching billing and shipping address. Please note that all orders with non-matching billing & shipping addresses will be automatically cancelled.  This is to help us prevent any fraudulent activity as much as possible.

If you have a special case as to why it doesn't match, please send us an email to get it pre-approved before you place an order. Extra verification may be required for approval.

Pre-orders:

Any in stock items purchased in the same order as a pre-order item will not ship until the pre-order estimated ship date. If you need an in stock item shipped immediately make sure to place a separate order, do not include any pre-order items with that order.

Please note that pre-orders cannot be cancelled and price adjustments cannot be made.